Frequently Asked
Questions
Are your sarees hand-painted or printed? +
Every Maithilii piece is hand-painted by trained artisans. No digital printing, no block printing — only genuine hand-drawn Madhubani or Kalamkari work using natural pigments and traditional techniques. Because each is made by hand, no two pieces are exactly identical.
What is the care routine for a hand-painted saree? +
Dry clean is recommended for the best results. If hand-washing, use cold water with mild detergent and do not scrub the painted areas. Avoid machine washing. Dry in shade, folded — not hung. Iron on reverse side at low heat, avoiding the painted areas directly.
Do you accept custom commissions? +
Yes! We work with artisans on custom commissions — custom colours, motifs, sizes, and even personalised narrative paintings (like a Kohabar with your names). Custom pieces typically take 3–6 weeks. Please contact us via WhatsApp or email to discuss.
Can I exchange a piece? +
Each Maithilii piece is hand-painted to order — because your piece is made for you, we do not accept returns. For exchanges due to sizing or fabric concerns, please contact us within 7 days of delivery and we will do our best to find a thoughtful resolution. Custom-commissioned pieces cannot be exchanged.
Do you ship internationally? +
Yes — we ship worldwide. International shipping is charged at a flat ₹2,000 per piece, calculated automatically at checkout. Door-to-door windows are the same as for India — 3–4 business days for Ready to Ship pieces, 10–25 business days for Made to Order pieces (the exact number is shown on each product page). Any customs duties levied by the destination country are the customer's responsibility.
How long does delivery take? +
Every product page shows its own door-to-door window. Ready to Ship pieces arrive in 3–4 business days. Made to Order pieces arrive in 10–25 business days (the artisan's work and courier transit are both already counted in that number — you never need to add shipping days on top). India & International windows are the same. You'll receive a tracking link by SMS and email when the piece is dispatched.