Every piece ships with care
Handcrafted art takes time. Here is everything you need to know before placing your order.
Every piece on Maithilii is marked clearly on its product page as either Ready to Ship or Made to Order. The label appears in the "Ships" row of the at-a-glance panel, along with the door-to-door window.
The number of days shown on each product is the total time from when you place your order to when the piece arrives at your door — it already includes both the artisan's work and the courier transit. You never need to add shipping days on top.
| Status | Door-to-Door Window (India & International) |
|---|---|
| Ready to Ship — piece is already finished and in our studio | 3–4 business days from order to delivery |
| Made to Order — piece is hand-painted to order by the artisan | 10–25 business days from order to delivery (the exact number is shown on each product page) |
For custom commission pieces, the timeline is agreed individually at the time of order — typically 3–6 weeks door-to-door.
The windows above count working days only — we exclude weekends and Indian public holidays from the count. Remote pin codes, customs clearance on international shipments, and peak-season demand can occasionally add 1–2 days; in those cases we proactively reach out before the window closes.
| Destination | Charge |
|---|---|
| India — all orders | Free shipping |
| International | ₹2,000 per piece, flat |
Shipping charges are shown transparently at checkout before payment — there are no hidden fees. International shipping is charged per piece, so a two-piece order is ₹4,000, a three-piece order ₹6,000, and so on. Any customs duties or import taxes levied by the destination country are the customer's responsibility.
Once dispatched, you will receive a tracking number via email and SMS. Use this on the courier's website to track your shipment in real time.
For Ready to Ship pieces, the tracking link typically lands in your inbox within 1–2 business days of order. For Made to Order pieces, it arrives once the artisan finishes the piece — well inside the door-to-door window shown on the product page. If you don't hear from us in time, write to team@maithilii.com and we'll trace it.
Each Maithilii piece is packed with care — wrapped in tissue, placed in a protective bag, and boxed to ensure it arrives in perfect condition. We use minimal and recyclable packaging materials wherever possible.
If your order arrives damaged, please photograph the item and packaging immediately and contact us at team@maithilii.com within 48 hours of delivery. We will work with the courier to resolve the issue promptly.
In the rare event of a lost shipment, please allow an additional 3 business days beyond the estimated delivery window before contacting us — some delays are caused by local courier conditions. We will raise a claim with the courier on your behalf.
Need help with your order?
For any shipping queries, reach us at team@maithilii.com. We respond within 24 hours on business days.
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